Project name
Rehab Portal
A custom tool for practitioners to capture each client's medical history, goals and day-to-day capacity, and deliver targeted rehab content — supporting the whole journey from onboarding to ongoing progress tracking.
Client
Rehab practice
What it is
Client engagement platform
Connects to
Practice management · Content library
Services
Allied healthWorkflowClient engagementContent delivery
01
The situation
- Practitioners running the program over telehealth and email, with considerable time spent on administration per client.
- Program content delivered by email, spreadsheets, calendars and forms — nothing centralised, nothing automated.
- A prototype portal with a high-cost provider that could not commit to a timeframe for delivery.
02
What we built
- A client engagement portal for delivering the program and tracking client progress.
- A role-based permissions framework across practitioners, admins and clients.
- Automated email and SMS reminders for clients to complete tasks.
- A content library, with tailored material assigned to each client individually.
03
The outcome
- Practitioners spend more time supporting clients and less on administration.
- Clients stay engaged between sessions with content assigned specifically to them and automated reminders.
- A faster development cycle, cutting both cost and time to launch.
- Lower ongoing costs — no per-seat licensing, one platform replacing four tools.
Saved
$80,000
in development cost and 12 months of development time.
“We finally have a platform that matches how we actually deliver our program. Our practitioners see everything, and our clients stay on track between sessions.”
Managing Director, Rehab practice — name withheld at client's request
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